Customer happiness isn’t just a goal, it’s the heart of everything we do! Your satisfaction means everything to us. We believe in the quality of our products and hope you're enjoying your shopping experience.
Exchange Policy
Yes, you may request an exchange within:
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7 days from the date of purchase (for in-store orders), or
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7 days from the date of delivery (for online orders) Subject to stock availability.
Terms & Conditions:
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All items are eligible for exchange.
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Shipping costs are to be borne by the customer. We are not responsible for returned items until they reach us.
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Exchanges must be for items of the same value. If exchanging for a higher-priced item, customers must pay the difference. No refund will be given for lower-priced items.
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Items must be in original condition – unworn, unwashed, unaltered, with tags attached and in original packaging.
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Each order is allowed one-time exchange only.
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Faulty, damaged, or incorrect items must be reported and returned within 7 days. Late returns will not be accepted.
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Items damaged due to incorrect washing, storage, or ironing will not be eligible for exchange.
Refund Policy
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No refunds for change of mind. However, exchanges are welcome.
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Refunds are only issued if the purchased item is out of stock.
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Defective items are not eligible for refund but can be exchanged.
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For TikTok, Shopee, and Other Platforms
If you have already made a purchase through TikTok, Shopee, or any other platform and wish to make an exchange, please WhatsApp us at +6019 647 6494.
Kindly avoid leaving a low rating before reaching out. We’re always happy to assist and are committed to providing you the best service possible.
If you're requesting a refund, please select "No longer needed" as the reason. This helps us maintain our store health and continue serving you better. Thank you for your understanding.
CLICK HERE TO CONTACT US
